Customer FAQs

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Why is my pool water cloudy?

Several things can cause a pool to lose its clarity – inadequate water circulation, chemical imbalance, poor filtration, low sanitizer levels or lack of oxidation.

Can algae really hurt my pool?

Yes! If left unchecked, algae can grow in free-floating patches or cling to pool walls. Not only can algae clog filters, it eventually can cause pool surface damage and impact swimmers’ health.

Can I experiment with chemicals till I get the water quality I want?

NEVER experiment! Improper measuring and mixing of chemicals – whether diluted or concentrated – can create both unwanted reactions and potential health hazards. Follow the manufacturer’s instructions with special attention to safety gear, clean up and storage.

What do you do with our old equipment?

We recycle all pool heaters, motors & metal products that would otherwise be needlessly discarded.

Can you help save me money on my monthly electricity bill?

Within the past few years, pool equipment has completely changed. By replacing your existing pump with a variable speed pump, you can save 30% – 90% on your pool pump electricity. If you are paying $0.15/KWH the savings can be anywhere from $600 – $1300 per year. When we install a variable speed pump we custom program it to fit your specific pool needs. Contact us to schedule a consultation.

Is there an energy efficient way to heat my pool?

An emerging method of heating pools is the heat pump pool heater. A heat pump’s efficiency is dependent on the outside temperature and since pools are usually used during warm and mild weather, heat pumps are a very efficient method of heating pools. It is ideal in pool installations without spas because it takes longer for temperature rise. You can heat up your pool for 50 – 75% cheaper than a natural gas heater. Contact us to schedule a consultation.

Is there an alternative to treating my pool with chlorine?

Yes! My pool is a non-chlorine, non-salt pool that is easier to maintain than chlorine and salt pools. It is the CL Free System and you can learn more about it on our “Green Products” page.

Pool Care – Is It Worth It?

Proper cleaning and regular maintenance not only keep your pool beautiful ─ they protect your financial investment … and provide a safe environment for you, your family and friends. Whether you “do it yourself” or rely on a pool service technician, a clean pool is a healthier and happier pool for everyone involved.

I have an automatic cleaner, doesn’t that do everything?

Even if you use an automatic pool cleaner, vacuum your pool at least once a week to remove debris that the filter misses. Brush the sides to remove algae and bacteria that grow in areas with little or no circulation. It’s best to brush toward the drain, beginning at the shallow end. Also keep the surrounding deck clean by regularly removing trash, sweeping and rinsing.

How often do I need to clean my pool filter?

The filter, one of your pool’s most important pieces of equipment, is designed to remove visible debris and most microscopic matter. Backwash it at least monthly. For a sand filter, backwash or reverse the flow of water through the filter for 2 to 3 minutes until the wastewater appears clear. For a cartridge filter, remove the cartridge, hose it thoroughly and replace.

How long should I run my pool pump?

Water in motion makes it difficult for bacteria and algae to take hold. It also moves debris for capture by the filter. That’s why pool water must be regularly circulated, preferably during the day for a minimum of 10 hours in the hot summer months.

Do I need to test my water?

Pool water must be regularly tested, measured and adjusted for its pH balance and level of active sanitizer. Many factors constantly change the water quality, including frequency of use, number of swimmers, product application and even the weather. If imbalances continue over time, the water becomes unsanitary, pool surfaces can become damaged and equipment can fail. Carefully follow the manufacturer’s instructions when using test kits and chemicals, or contract us as your professional pool service provider.